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Freedom Furniture saves time and improves customer service with MessageXchange and Colladium
Prior to implementing a digital procurement process, Freedom sent orders to suppliers by fax or email and suppliers would respond with calls, emails or faxes, which Freedom would use to update its systems manually. This meant the team had to spend time following up and updating, inevitably leading to the potential for errors.
“One of the main drivers to moving to a digital solution, was to provide better customer service. If orders were missed by a supplier, customers would have to wait longer than expected for their goods to arrive. A digital solution would allow our customers to have better, more accurate insight into when their products were expected.”