Privacy policy

Published on 1 March 2016 | Effective as of 31 March 2016 | Last reviewed on 1 September 2021

Colladium (“Colladium, we, or us“) is committed to protecting your privacy. This Privacy Policy explains what data we collect, why we collect it, and what we do with it. Your privacy matters to us so whether you are new to Colladium or a long-time user, please do take the time to get to know our practices – and if you have any questions, you can reach us here.

By using the services available from our website (“the Website“), or which we otherwise provide to you under the name “Colladium”, including our mobile applications, premium services, APIs, email notifications, applications, buttons and widgets (collectively, “the Services“), you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy, the Terms of Use, and any other arrangements that apply between us. We are not responsible for the content or the privacy policies of any third-party websites or apps.

What personal information do we collect?

Personal information includes information or an opinion about an individual that is reasonably identifiable. The information that we collect will depend on the specific Services that we are providing to you.

In general, though, we collect the following types of personal information:

  • your name;
  • information we need to contact you, such as your telephone number, mailing address, or email address;
  • the name of your company and your position;
  • your age or date of birth;
  • your device information such as device ID, device-type, computer and connection information, advertising data, IP address and standard web log information;
  • details of the Services that we have provided to you or that you have enquired about, including any additional information necessary to deliver the Services and respond to your enquiries;
  • any other information relating to you that you provide to us directly, including information provided through the Services or customer surveys; and
  • any other personal information that may be required in order to facilitate your dealings with us.

As you navigate the Website, we may also collect information to provide better services to you through the use of commonly-used information-gathering tools, such as cookies or other similar tracking technologies that help us understand how you interact with our Website and Services such as statistics on page views and remember your preferences, in order to provide a better experience.

How do we collect personal information?

We may collect personal information when you:

  • register to use the Services;
  • contact our support team; or
  • interact with or use the Services (for instance, when you upload content to the Services).

We will only ask for your personal information from you directly. If you provide personal information to us about another person (for instance, personal information contained in content that you upload to the Website using the Services or information collected from cookies and other technologies), you must ensure that:

  • the person to whom the personal information relates has authorised you to provide that personal information to us; and
  • you have informed that person about the contents of this Privacy Policy.

You can choose to deal with us anonymously or using a pseudonym, but it may mean that we are unable to provide the Services.

Why do we collect, use and disclose personal information?

We may collect, hold, use and disclose your personal information for the following purposes:

  • to enable you to access and use the Services;
  • to respond to your queries (for instance, to verify your identity when you contact us for support);
  • to send you support and administrative messages, reminders, technical notices, updates, security alerts, and other information that you request;
  • to send you marketing and promotional information or other information that may be of interest to you, such as information about an event, special offer or services offered by our business partners;
  • to understand your preferences, such as your language preferences;
  • to update and maintain the quality of the personal information that we have collected;
  • to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties; and

We only keep your personal information for as long as it is required for the purposes above. Under some circumstances, we may be required to keep some of your personal information for a specified period of time as required by law, including legal obligations relating to corporations, money laundering, and financial reporting legislation.

To whom do we disclose your personal information?

We may disclose personal information for the purposes described in this Privacy Policy to:

Service providers

Colladium may share your personal information with our contracted service providers so that these service providers can provide services on our behalf. Without limiting the foregoing, we may also share your personal information with our service providers to ensure the quality of information provided, and to collect, use, and analyse information about Colladium users and visitors.

We use a third-party service provider to manage credit card processing, prevent, detect and investigate fraud or other prohibited activities, facilitate dispute resolution such as chargebacks or refunds, and for other purposes associated with the acceptance of credit or debit cards.

Colladium affiliates

Colladium may share your personal information with other companies in order to work with them, including affiliates of the Colladium corporate group. For example, we may need to share your personal information for customer relationship management purposes.

In the event that Colladium is involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your information may be sold or transferred as part of that transaction. This Privacy Policy will apply to your information as transferred to the new entity. We may also disclose information about you to our corporate affiliates in order to help provide, understand, and improve our Services and our affiliates’ services, including the delivery of targeted online and offline marketing.

Business partners

Colladium may partner with other companies to jointly offer products or services. If you purchase or specifically express interest in a jointly-offered product or service from Colladium, we may share your personal information collected in connection with your purchase or expression of interest with our joint promotion partners. We do not control our business partners’ use of the personal information we collect, and their use of the information will be in accordance with their own privacy policies. If you do not wish for your information to be shared in this manner, you may opt not to purchase or specifically express interest in a jointly offered product or service.

Sellers of Goods and Services

By making a sale or a purchase on the Services, you are directing us to share your information such as your name, email address, shipping address, payment information and transaction data to facilitate the transaction and to help prevent, detect and investigate fraud or other prohibited activities. Please refer to these third parties’ privacy policies for information about their privacy practices.

We expect you to respect the privacy of the user whose information you received. Without express consent from that user, you must not add any Colladium user to your email or physical mailing list or misuse any user’s personal information. Remember that you need to comply with all relevant legal rules when you use the Services. This includes applicable data protection and privacy laws which govern the ways in which you can use another Colladium user’s information.

Non-Private or Non-Personal Information

We may share or disclose your non-private, aggregated or otherwise non-personal information, such as your public user profile information, or reports to advertisers about unique users who saw or clicked on their advertisement after we have removed any private personal information (such as your name or contact information). Other people may see,

  • the date you joined;
  • ratings, reviews and related photos for items or services you purchased or sold;
  • your profile information;
  • items or services you listed for sale;
  • your organisation or communities pages and policies;
  • your favourites, followers and those you follow;
  • sold item or service listings and the number of items or services sold; and
  • comments you post in our community spaces.

You may optionally choose to provide and publicly display your full name and other personal information (such as birthday, gender, and location).

Colladium also offer several features that allow users to connect and communicate in public or semi-public spaces. Please use common sense and good judgment when posting in these community spaces or sharing your personal information with others on the Website. Be aware that any personal information you submit there can be read, collected, or used by others, or could be used to send you unsolicited messages. We generally do not remove content from community spaces, and your posts may remain public after your account is closed. You are responsible for the personal information you choose to post in community spaces on the Website.

Another Colladium user may follow your public activity on the Website to receive updates, such as when adding an item to your Product Catalogue or watching a product. You may choose to make certain activities private through your account settings on the Website.

Compelled Disclosure
We reserve the right to use or disclose information provided by you if required by law or if we reasonably believe that the use or disclosure is necessary to protect Colladium’s rights and/or to comply with a judicial proceeding, court order, or legal process.

We also may disclose personal information to parties in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity.

Security of your personal information

The security of your personal information is important to us. We take reasonable steps to protect your personal information we hold in electronic and hard copy form. Colladium uses robust security measures to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure. We use a number of physical, administrative, personnel and technical measures to protect your personal information. For example, we restrict access to personal information to our employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

Your Colladium Account information is protected by a password. It is important that you protect against unauthorized access to your account and information by choosing your password carefully, and keeping your password and computer secure, such as by signing out after using our Services.

Unfortunately, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

International disclosure of personal information

Colladium processes personal information on our third party suppliers’ servers in many countries around the world. Regardless of what country you reside in or supply information from, you authorize us to process and disclose your personal information on a server located outside the country. Please be aware that the privacy laws and standards in certain jurisdictions may differ from those applying in the country in which you reside. You acknowledge that we are not required to ensure that overseas recipients handle that personal information in compliance with this Privacy Policy. We will, however, take reasonable steps to ensure that any overseas recipient will deal with such personal information in a way that is consistent with this Privacy Policy.

Website navigational information

Colladium uses information collected from cookies and other technologies to improve your user experience and the overall quality of our Services. For example, by saving your language preferences, we’ll be able to have our Services appear in the language you prefer. We may record certain information about your use of our Services, such as which pages you visit on our Website, the time and date of your visit and the internet protocol address assigned to your computer. Our automated systems analyse your content to provide you personally relevant product features, such as customized search results and tailored advertising.

Standing alone, cookies do not personally identify you, they merely recognize your Web browser. Information we collect when you are signed in to the Website may be associated with your Colladium Account. When information is associated with your Colladium Account, we treat it as personal information.

You may set your browser to block all cookies. However, it is important to remember that many of our Services may not function properly if your cookies are disabled. For example, we may not remember your language preferences.

Third-party plug-ins may collect information about your use of the Website. For example, when you load a page on the Website that has a social plug-in from a third-party site or service, such as a “Like” or “Share” button, you are also loading content from that third-party site. That site may request cookies directly from your browser. These interactions are subject to the privacy policy of the third-party site. In addition, certain cookies and other tracking mechanisms on our Website are used by third parties for targeted online marketing and other purposes. These technologies allow a third party to recognize your computer or mobile device each time you visit Colladium, but do not allow access to personal information from Colladium. We do not have access or control over these third-party technologies, and they are not covered by our Privacy Policy. If you prefer to prevent third parties from setting and accessing cookies on your computer, you may set your browser to block cookies. You may also opt out of the use of cookies by Google Analytics here.

Links to other websites

If you provide your information to others, different practices may apply to the use or disclosure of the information you provide to them. We do not control the privacy policies of third parties, including other Colladium users. We are not responsible for the privacy or security practices of Colladium users or other websites on the Internet, and have no control over or rights in those linked websites even those linked to or from Colladium Services. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so we encourage you to read them before using those websites.

Accessing and correcting your personal information

Whenever you use our Services, we aim to provide you with access to your personal information. If that information is wrong, we strive to give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes. If you register for the Services and have set up an online account, you are able to access and update some of your personal information on your account setting. You can also request that we update or correct any personal information that we hold about you by contacting our Help Desk. When updating your personal information, we may ask you to verify your identity before we can act on your request. If we are not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. It is your responsibility to ensure that the personal information you provide to us is accurate, complete and up-to-date.

We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup systems).

We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our Services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.

Communication preferences

In connection with your use of the Services, we may send you notifications, promotional material, service announcements, administrative messages, and other information. You may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of the Services’ marketing emails.

Notifying us of a Privacy Breach

If you wish to report a privacy breach, suspect there is a privacy breach, or wish to make a complaint about the way we have handled your personal information, please contact our Help Desk. Please include your name, email address and/or telephone number and clearly describe your complaint. We will respond to your complaint within a reasonable timeframe and endeavour to resolve any issues as soon as possible. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.

You should notify us as soon as possible if you become aware of any misuse of your password, and immediately change your password within the Services or via the “Forgotten Password” link on our Website.


Our Privacy Policy may change from time to time. If we believe that the changes are material, we’ll definitely let you know by doing one (or more) of the following:

  • posting the changes on the Website; or
  • sending you an email or message about the changes

That way you can decide whether you want to continue using the Services. Changes will be effective upon the posting of the changes. You are responsible for reviewing and becoming familiar with any changes. Your use of the Services following the changes constitutes your acceptance of the updated policy.

Contacting us

If you have any queries about our Privacy Policy, to access or correct your personal information or to make a complaint, here is how you can reach us:

If your organization resides in Australia or New Zealand

Colladium Australia Pty Ltd
Level 3, 488 Bourke St, Melbourne, Victoria, Australia 3000

If your organization resides anywhere else

Colladium Pte Ltd
100 Tras Street, #16-01 100 AM, Singapore 079207